Frequently Asked Questions
Why didn’t I receive an order confirmation email?
Probably because it got caught in your spam filter. Check your spam/junk folder. Still can’t find it? Email us at support@evilcakegenius.com and we’ll confirm for you that we received your order and re-send your order info.
Can I make a change to an order I already placed?
Maybe. It depends on how far through the system your order is. Email us ASAP at support@evilcakegenius.com. In the subject line put “Order Change Request” and include the following information: Your order number, name you used when ordering, the email address you used to place the order and what you would like to change. We’ll get back to you and let you know what we can do.
What's the difference between Edible Printed Icing Sheets & Chocolate Transfers?
Printed Icing sheets are edible “paper” printed with edible ink, and they are meant to be eaten with the treat. They can be used on buttercream, royal icing or chocolate covered treats, and can be attached during the treat making process, or after the treat is made, using edible glue. We don't recommend that products decorated with icing sheets are refrigerated or frozen for longer than it takes for the chocolate to set up while molding. Freezing can cause cracking, and refrigeration can lead to condensation issues that can ruin the icing sheets. You can make treats ahead of time and freeze them without the toppers, then attach the topper with edible glue, after the treat is fully thawed.
Chocolate transfers are colored vegetable fat (oil) printed on a large food safe polyethylene sheet. The warmth of the melted chocolate transfers the pattern to the chocolate, and once set up, the polyethylene sheet is peeled away, leaving the shiny, colorful design. The polyethylene backer sheet is then disposed of, so this is a single use product. Because the transfers require the warmth of melted chocolate to transfer the image, they only work with chocolate treats, and cannot be used on buttercream, royal icing, or fondant.
What Ingredients are in your Chocolate Transfers & Printed Icing Sheets?
Just click here to read up, and if you have any questions afterward, just contact us and we'll be happy to get back to you asap!
I received the wrong item or a defective item. What do I do?
If it appears the box and item were damaged by the carrier during transit, please see our Shipping Information section for instructions. All items are inspected before they leave our warehouse and packaged to arrive in good condition.
If you simply received a incorrect item or it appears to be defective, please contact us asap so we can fix the problem. Please email support@evilcakegenius.com with your order number and what is wrong and we’ll take care of it right away.
Do you make custom icing sheets?
Yes! As you're browsing icing sheets, look for the "Customizable" tag on the product image. You can then design your own sheet right on our site!
Do you sell your products wholesale?
Sorry, we don't.
Can I use more than one promo code when I place an order?
We are only able to accept one promo code per order.