Frequently Asked Questions
Why didn’t I receive an order confirmation email?
Probably because it got caught in your spam filter. Check your spam/junk folder. Still can’t find it? Email us at [email protected] and we’ll confirm for you that we received your order and re-send your order info.
Can I make a change to an order I already placed?
Maybe. It depends on how far through the system your order is. Email us ASAP at [email protected]. In the subject line put “Order Change Request” and include the following information: Your order number, name you used when ordering, the email address you used to place the order and what you would like to change. We’ll get back to you and let you know what we can do.
What Ingredients are in your Chocolate Transfers & Printed Icing Sheets?
Just click here do read up, and if you have any questions afterward, just contact us and we'll be happy to get back to you asap!
I received the wrong item or a defective item. What do I do?
If it appears the box and item were damaged by the carrier during transit, please see our Shipping Information section for instructions. All items are inspected before they leave our warehouse and packaged to arrive in good condition.
If you simply received a incorrect item or it appears to be defective, please contact us asap so we can fix the problem. Please email [email protected] with your order number and what is wrong and we’ll take care of it right away.
Do you make custom icing sheets?
Yes! As you're browsing icing sheets, look for the "Customizable" tag on the product image. You can then design your own sheet right on our site!
Do you sell your products wholesale?
Sorry, we don't.
Can I use more than one promo code when I place an order?
We are only able to accept one promo code per order.